Support & Help

Get help, report issues, or just say hi. I'm here to help make your monitoring experience as smooth as possible.

A Personal Note

Hi! I'm Anand, the solo developer behind LookOut. This project started as my personal solution for keeping my side projects alive on free hosting platforms, and I've shared it hoping it helps other developers too. I am currently looking for my next opportunity, so if you like what you see, feel free to reach out!

Let's be honest: I'm one person building this in my spare time, completely vibe coding late at night with coffee and good music. I am doing this for free and don't have the money, a team, or extensive resources to test everything thoroughly and catch every issue. I'll occasionally mess up, miss edge cases, or ship bugs. When that happens, I'm committed to fixing things quickly and learning from mistakes. Your patience and feedback make this project better for everyone. I will eventually run out of resources, and maybe need to put my foot down on this project, because I can't keep running it forever for free. And I really wish to keep it free for everyone. There is simply no other way I would want LookOut to be. For more, please visit the About page.

Whether you're reporting a bug, need help with configuration, or just want to share feedback, I genuinely appreciate you taking the time to reach out. Every message helps me understand how to improve LookOut.

Get in Touch

Email Support

Best for detailed questions, bug reports, or anything that needs a thoughtful response.

ctfu.anand@outlook.com
Response time: Usually within 24-48 hours
Time zone: IST (GMT+5:30)

GitHub Issues

Perfect for bug reports, feature requests, or technical discussions. Open and transparent.

Open an Issue
Public discussion helps everyone
Great for feature requests

What Can I Help With?

Bug Reports

Something broken? Not working as expected?

High Priority

Examples:

  • Endpoints not monitoring correctly
  • Dashboard data not loading
  • Error messages during setup
  • Authentication problems

Typical response: Usually fixed within 1-3 days

Configuration Help

Need help setting up monitoring properly?

Normal Priority

Examples:

  • Endpoint configuration questions
  • Authentication setup
  • Workspace organization
  • Best practices guidance

Typical response: Detailed response within 24-48 hours

Feature Requests

Ideas for making LookOut better?

Evaluated Carefully

Examples:

  • New monitoring features
  • Dashboard improvements
  • Integration suggestions
  • Workflow enhancements

Typical response: Discussion and roadmap consideration

Security Concerns

Found a security issue? Please tell me.

Critical Priority

Examples:

  • Potential vulnerabilities
  • Data privacy questions
  • Authentication bypasses
  • Sensitive data exposure

Typical response: Immediate response and fix

Data Questions

Questions about your monitoring data?

Normal Priority

Examples:

  • Data export help
  • Historical data questions
  • Metric interpretation
  • Report generation

Typical response: Helpful explanation within 24 hours

General Feedback

Thoughts, suggestions, or just want to chat?

Always Welcome

Examples:

  • Overall experience feedback
  • Design suggestions
  • Documentation improvements
  • Success stories

Typical response: Appreciated and considered for roadmap

How to Get the Best Help

🐛 Bug Reports

Help me understand and reproduce the issue quickly

Subject: [BUG] Brief description of the issue

**What happened:**
Describe what you were trying to do and what went wrong.

**Steps to reproduce:**
1. Go to...
2. Click on...
3. See error...

**Expected behavior:**
What should have happened instead?

**Environment:**
- Browser: Chrome/Firefox/Safari + version
- Operating System: Windows/Mac/Linux
- Time when it occurred: (helps me check logs)

**Screenshots/Error messages:**
Include any error messages or screenshots if helpful.

**Additional context:**
Anything else that might be relevant?

❓ Configuration Help

Provide context so I can give you the best guidance

Subject: [HELP] Configuration question about...

**What I'm trying to achieve:**
Describe your monitoring goal.

**What I've tried:**
- Attempted configuration A...
- Tried approach B...
- Looked at documentation section X...

**Current setup:**
- Type of service/API I'm monitoring
- Authentication method if any
- Expected behavior

**Specific question:**
What exactly are you stuck on?

**Constraints:**
Any limitations or requirements I should know about?

💡 Feature Requests

Help me understand the value and use case

Subject: [FEATURE] Brief description of the feature

**Problem/Use case:**
What problem would this solve? Why do you need this?

**Proposed solution:**
How do you envision this working?

**Alternative solutions:**
Are there any workarounds you've considered?

**Additional context:**
- How many users might benefit from this?
- How critical is this for your workflow?
- Any examples from other tools?

**Mockups/Examples:**
If you have any visual ideas or examples, please share!

What to Expect

What I Promise

  • I'll read every message personally
  • Honest assessment of timelines
  • Updates if fixes take longer than expected
  • Acknowledgment within 24-48 hours
  • Transparent communication about limitations

Reality Check

  • I work on this in my spare time
  • Some features may take weeks/months
  • Complex requests might not be feasible
  • Response times vary during busy periods
  • Some bugs might require architectural changes

Try These First

You might find your answer faster in these resources:

Documentation

Comprehensive guides and examples

  • Getting started guide
  • Configuration examples
  • Troubleshooting common issues
  • Best practices and tips
Browse Docs

GitHub Issues

Community discussions and known issues

  • Known bugs and workarounds
  • Feature request discussions
  • Community solutions
  • Development roadmap
Browse Issues

Quick Diagnostics

Common fixes you can try right now

  • Test endpoint manually
  • Check recent configuration changes
  • Verify authentication setup
  • Review error messages
Try These

Security Issues & Emergencies

If you've discovered a security vulnerability or there's a critical issue affecting user data, please contact me immediately at with "SECURITY" or "URGENT" in the subject line.

I monitor my email regularly and will respond to security issues within a few hours, even outside normal hours.

Thanks for using LookOut and for taking the time to reach out when you need help. Every question, bug report, and piece of feedback makes this project better. Building useful tools for the developer community is what makes this worthwhile.

– Anand